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Frequently Asked Questions

We have the answer! If you can’t find it here, contact us.

As soon as your transaction is processed,  a receipt containing a download link is automatically sent to the e-mail address that you provided. If you did not receive the download  e-mail, please check your “Junk” or “Spam” folder – it may have landed there. If you are a GrooveBakery member, you can also retrieve the download from your account.

To make sure you receive our emails in the future, add info@groovebakery.com to your address book.
Most people receive our email within a few minutes. If you have not received a message with a download link within 20 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.

By contractual agreement between GrooveBakery and the artists, you have full rights to use the music so there is no reason for concern. We will resolve this issue as quickly as possible. In the extremely rare event that a claim occurs, dispute the claim and contact us right away with a link to your video as well as the song title, artist name and claimant. We will work with the artist to have this cleared with the utmost priority. Online platforms are developing their own content ID systems and unfortunately these issues occasionally pop up.

WAV 16 bit, 44.1 kHz MP3 320 kbit/s

All prices are in US Dollars.

No.  Adding lyrics, and/or redistribution is prohibited.

No, because you cannot claim the composition as your own in any way.

To ensure that our composers are compensated by the relevant Performing Rights Organisations, cue sheets must be completed for productions that are publicly broadcast, such as TV, radio, film and theatrical productions and advertisements.

For more information please see our section dedicated to cue sheets.

If you are unsure whether your project falls under the scope of public performance, please contact your local Performance Rights Organization (PRO).

You can use the music you’ve purchased as many times as you wish (unlimited needledrops) for as long as you like in accordance with the terms stated in the license agreement. You never have to pay us any additional license fees based on usage.

Please note that our licenses do not include public performance rights. If you are unsure whether your project falls under the scope of public performance, please contact your local Performance Rights Organization (PRO).

Yes. All license tiers cover use in a YouTube video.  Click “Content ID”  to learn how to clear Content ID Claims.

A Content ID claim is generated by an automated system on YouTube, so your video may still get a claim even though you properly licensed the music.

You can dispute the claim by following these guidelines: Dispute a Content ID Claim

When you get to the box that asks you to explain your claim, copy/paste the contents of your license pdf.You can access your pdf license by going to your groovebakery.com account: Account>My Orders>Invoice (right hand side of the order).

If the claim has not been released within 24 hours feel free to email support@haawk.com and they can help you clear the claim.

NOTE: A Content ID Claim is NOT a Copyright Strike . Copyright Claims do not affect the status of your YouTube Channel in any way. Groovebakery.com never issue a Copyright Strike on YouTube.

Yes. Once you have a license to use a song, you can use that song as many times as you want, in as many projects as you want (as long as the projects are covered by the usage terms of the License).

Yes. The license you purchase covers the clients who hire you to create their projects.  You can forward them the PDF License if they need proof of licensure, or need to clear a Content ID claim.  However, the client cannot use the music for a different project, separate from what you were hired to create.

Still Need Help?

We want to make things as pleasant as possible for our customers. If you still have questions and haven't found the answer here, then don't hesitate to contact us and we'll be happy to answer you!

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